1. Introduction

Pool Squad (Pty) Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website poolsquad.co.za or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data: Name, email address, phone number, and physical address that you provide when requesting a quote or contacting us.
Service Information: Details about your pool type, size, location, and service requirements.
Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
Location Data: Geographic location information to provide localized services.

3. How We Use Your Information

Pool Squad (Pty) Ltd uses the collected information for various purposes:

To provide, operate, and maintain our services
To respond to your inquiries and provide customer support
To send you quotes, confirmations, and service updates
To improve our website and services
To analyze usage trends and optimize user experience
To send promotional communications (with your consent)
To comply with legal obligations

4. Disclosure of Your Information

Pool Squad (Pty) Ltd may share information we have collected about you in certain situations:

Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as hosting, email delivery, customer relationship management, and analytics.
Marketing and Advertising Partners: We may share certain information with third-party marketing and advertising agencies and platforms to measure campaign performance, deliver relevant advertisements, and improve our marketing efforts. These partners may receive identifiers such as cookie data, device information, and interaction data collected through our website.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.

Where we share personal information with third parties, we require them to process it only for the purposes described in this policy and in accordance with applicable law. Marketing and advertising partners may use your information under their own privacy policies when acting as independent controllers.

5. Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Under the Protection of Personal Information Act (POPIA), you have the following rights:

Access: You can request copies of your personal data.
Rectification: You can request correction of inaccurate or incomplete data.
Erasure: You can request deletion of your personal data under certain conditions.
Restriction: You can request that we restrict processing of your personal data.
Objection: You can object to our processing of your personal data.
Data Portability: You can request transfer of your data to another organization.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website, measure performance, and store certain information. These technologies may include first-party cookies set by us and third-party cookies set by our partners.

We use Google Tag Manager to manage tags on our website. Through Google Tag Manager and related Google tags, we may deploy Google Analytics and other measurement tools that collect information about how visitors use our site, including pages viewed, referral sources, and general usage patterns.

Cookies and similar technologies may be used for analytics, advertising, remarketing, and conversion tracking. Third-party marketing and advertising partners may also place or read cookies and use pixels or similar technologies to track interactions with our website and to deliver or measure ads on other platforms.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. You may also be able to adjust cookie preferences through your browser settings or, where offered, through consent tools on our website. Disabling certain cookies may affect website functionality or the relevance of content and advertising you see.

8. International and Cross-Border Data Transfers

Pool Squad (Pty) Ltd is based in South Africa. If you are located in South Africa or elsewhere, please be aware that your personal information may be processed, stored, or transferred outside South Africa, including to the United States and other countries where our service providers and partners operate.

Categories of recipients that may process your data internationally include:

Cloud hosting and infrastructure providers that store or process website and application data;
Email and communications providers used to send quotes, confirmations, and service-related messages;
Analytics and marketing providers, including Google (via Google Tag Manager, Google tags, and related analytics or advertising services) and third-party marketing or advertising agencies;
AI, chat, or customer-support tools, where applicable, that assist with inquiries submitted through our website or forms.

Those countries may have data protection laws that differ from South African law. By using our website, submitting forms, or otherwise providing personal information to us, you acknowledge that your information may be transferred and processed globally as described in this policy, subject to POPIA and any applicable safeguards we put in place with our processors.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

11. Changes to This Privacy Policy

Pool Squad (Pty) Ltd may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact Pool Squad (Pty) Ltd:

Email: info@poolsquad.co.za
Phone: 010 007 2629
Address: 34 George Ave, Sandringham, Johannesburg, 2192